Orchard House

Terms and Policies

Bookings on Public Holidays and Long Weekends

We have some special rules regarding bookings that fall on a Public Holiday or long weekend:

For stand-alone holidays, not part of a long weekend:

  • You may check out, if guests are not already arriving on this day.
  • You may check in, if guests are not already departing on this day.

For long weekends and back-to-back public holidays:

  • The minimum stay is for the entire long weekend

Cancellation Policy

Total payment at the time of booking is required to secure your booking.

Any cancellation will incur a minimum $50 service fee.

If a booking is cancelled within 24 hours of your arrival time, 100% of the total booking will be payable.

If a booking is cancelled within 2 weeks of your arrival time, 50% of the total booking, or the first night’s accommodation, which ever is the greater amount, will be payable.

There will be no refund for early departures.

Your Security and Privacy

When you make a booking, your information is sent via a secure, encrypted channel to prevent anyone who shouldn't accessing it.

Your details will not be shared with any third party, except where neccessary to facilitate your stay.

Additional charges

We recognise that accidents can occur, but any willful or reckless loss or damage will be debited to the guests account.

Contact Us

Orchard House, Barossa Valley

We'd love to hear from you with any questions or comments you have.

  • Phone (business hours): 08 8563 0204

© Orchard House 2017 ABN: 30 056 556 168

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